What choices do you have over how your information is used? How do you update your personal information? How do we secure your information on our site? Where is personal information stored and processed? Whom should you contact with questions or concerns? When was this policy last updated? What personal information is collected and how is it used?
What personal information is collected and how is it used?
Information Collected Directly from You and Others through this Site or online channel We collect personal information directly from you to do all the things typically associated with electronic and mobile commerce Web sites. Examples of the information we collect include name, address, mobile phone number, email address, personal preferences, credit card number, purchase and ordering information, demographical information, and responses to survey questions.
This information is collected at various places on our site: for instance, when you check out with your online order; subscribe to mailers, email offers, and mobile messaging offers; participate in surveys; enter contests or sweepstakes; or interact with special-event or program offers.
We collect information about you and, if you provide it, we collect information about those you know. For example, we collect your gift recipient’s contact information to process your gift orders. We may also collect contact information about your friends and family members when you participate in one of our refer-a-friend programs. In these instances, we may send a message to your friend or family member on your behalf. Please ensure that you only submit email addresses of individuals with whom you have a personal or family relationship and who would want to receive the message from you.
We use this collected information to do things like: • process your online orders; • open an online account at your request; • personalize your online experience with content and offers that are tailored to your interests; • provide customer service, whether it’s responding to a request or following up on an order; • include you in surveys and contests; • enable you to post your content, such as comments or images; • facilitate networks of online social activity centered around our products and services; • improve our website, improve the manner in which offers are made on our website, improve purchase decisions of our visitors and the interactions visitors have with our website; • enable you to interact with third-party partners or content service providers, whether by linking to their sites, viewing their content within our Web environment, or by viewing our content within their Web environment; • market our products and services that may be of interest to you (for instance, we may add you to our email or mailing list when you make an online purchase); and • collaborate with partners and other third parties to organise joint marketing and promotional campaigns, offers or contests, which may require disclosure of your information to such third parties.
- Information We Observe or Collect through Technology
- Navigational and Location Information
When you visit this Web site or an online channel where this policy is linked, we collect navigational information, such as browser type and version, service-provider identification, IP address, the site from which you came, and the site to which you navigate. Navigational information is largely anonymous in the sense that it doesn’t contain your name, address, phone number, email address or other information that directly identifies you.
However, we may associate this navigational information with your personal information if you provide it. When collecting the IP address, we may also be able to determine location information such as city, country, a designated marketing area and the ISP being used. We will also collect the type of mobile device you are using when connecting to our mobile website so we can provide the mobile website version best suited for your device
1. Cookies and Clear gifs
To better understand what you do while on our site, we use a browser feature known as a cookie. A cookie is a small data file that’s stored by your Web browser on your computer or device. It’s used to do things like see how you navigate our Web site, and remember you and your online purchases when you return. This helps us improve our site, provide better Customer Care, tailor your online experience, and tailor offers to you based on your unique tastes, location and/or purchase history.
We also use clear-gifs (also known as a Web beacon, pixel tags or Web bug) on our Web site, mobile site, microsites, and social media pages and in our emails. A clear gif is a nearly invisible pixel-sized graphic image on a Web page, Web-based document or email message. It helps us do things like view the URL of the page on which the clear gif appears and the time our Web site or email in question is viewed.
Clear gifs in emails help us confirm the receipt of, and response to, our emails, including those that you forward to friends and family; and they help deliver a more personalized online experience. Overall, these technologies may be used to help us see which of our interactive experiences online users like most: for example, by keeping track of the number of times a video, widget or other media is accessed or embedded on social networking sites; and on which social networking sites it is embedded, based on inquiries that are sent to our Web site.
Cookies and clear gifs also allow us to associate your online navigational or transactional information with any personal information you provide or we otherwise collect (such as name, address, phone number, email address, and IP address). We’ll associate this information to deliver products and services to you; to improve our business; to transact business; and to market our products and services to you on this and other Web sites and through a variety of media like email, mobile advertising, and direct mail.
2. Information Others Observe or Collect through Technology
We evaluate and select third-party service providers to help us provide certain features on this site and analyze our visitors’ site and purchase preferences. The following provides more information about these service providers. We use analytics companies to better understand your use of this Web site, and Web capabilities like embeddable widgets.
For instance, these third parties may serve surveys to determine satisfaction with the Web site and then tie the responses to actual behavior on the Web site. We also use third parties so that we can evaluate and understand your online and store purchases to provide tailored offers and information to you. This information also allows us to improve this Web site, and Web capabilities. They accomplish this by using some or all of the technologies described in Information We Observe or Collect Through Technology.
3. How is technology used to serve our advertisements on other Web sites and what choices do you have?
We contract with third-party advertising companies to deliver tailored online display and banner advertising to you on other Web sites. To serve this advertising, these third party companies place, use, or rely on technology, such as cookies and clear gifs, as customers interact with us through our Web sites and interact with other Web sites. Once this information is gathered, it helps us select tailored ads for placement on these other Web sites, based upon a customer’s shopping history and experience with us.
4. How does this Web site interact with third-party Web sites and content?
We may enable you to navigate to third-party sites and services, or otherwise display third-party content. We do this for your convenience. We don’t control and aren’t responsible for their Web practices. Whether their content appears within our Web environment.
Here’s a partial list of the sites or content of these third parties: 1. Inline Framing We may provide content on our Web site that exists on other Web sites, such as live or recorded video, through a frame surrounded by content from our Web site (this framed content is referred to as an iFrame). The iFrame is used to facilitate easy access to the content from the other Web site.
5. Sweepstakes, Contests, and Survey Sites
6. Social Networking or Other User-Generated-Content Sites, and Other Websites
We may at times facilitate easy access to third-party sites, like social networking sites and other sites that host user-generated content. This may include easy click-through access or even “single-sign on” to these sites. The privacy policies of these third parties apply to the information collected by the third parties at these sites.
Note too, the social media sites where QQ Market Place has a social media page may provide aggregate information and analysis to us about visitors’ use of these social media pages. The analysis that is provided allows us to better understand and analyze our user growth, general demographic information about the users of our social media pages and interaction with content on our social media pages.
We use third-party “back-office” contractors to help handle parts of our business because of their expertise, resources, or scale. They help us do things like fulfill orders, process payments, monitor and analyze site activity, maintain databases, administer and monitor emails, administer and send mobile messages, serve ads on this and other Web sites as described above, and provide consulting services.
Contractors may also assist us in hosting microsites, our mobile web sites and social media pages where you may provide personal information about you and others you know; and where they may observe information about you in the same way as described above (see What Personal Information Is Collected At Our Web Site or Online Channel Where this Policy is Displayed or Linked, and How Is It Used?).
8. Whom should you contact with questions or concerns?
This Privacy Statement is effective 01 January 2018